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RMA Number

{{var order_paguro_rma_id}}

Customer

{{var order.getCustomerFirstname()}} {{var order.getCustomerLastname()}}

Order Date

{{var order_created_at}}

Order Number

{{var order_ax_order_id}}

Tracking Code

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RMA Form

DO YOU WANT TO RETURN ONE OR MORE ARTICLES?
YOU HAVE DAYS FROM DELIVERY TO DO SO! HERE’S HOW:

1. Complete

Complete the form you received with the order and indicate the reason for the return for each product using the relative code on the chart.

2. Pack

Pack the product(s) with the original labels, making sure they will not get damaged and insert the completed form inside the packaging before sealing it.

3. Paste

Paste the prepaid label with our warehouse address on the package, making sure you remove the old labels first.

4. Send

Choose whether to book a home pick-up calling the indicated number or using the courier website, or if you prefer to take the package to one of the drop-off points.

5. Monitor

24 hours from pick-up you can monitor your package on the courier website using the tracking number.

Ricevuta di Reso

Tracking Code

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Pick-up Date

Courier Signature

Return shipping cost: {{var shipment_price}} (the cost will be deducted from the refund)

It is possible to obtain a refund for the products returned to the courier within days* from the date the same are received. The cost of the service, equal to euro {{var shipment_price}}**, will be deducted from the total amount you originally paid. The refund of the residual amount will be effected using the same payment method used for the initial transaction. In order for the right of withdrawal to be validly exercised, the Products shall be delivered fully intact (with no signs of wear, abrasion, nicks, scratches, deformation, etc.), complete with all parts and accessories (with unaltered labels still attached to the product). All returned materials will be inspected and no refund will be effected if such materials are returned in unacceptable conditions. For further information on our returned materials policy please visit the website {{var store_url}}

* If you receive incorrect or damaged products, you are obliged to report any defects or non-conformities within and no later than 2 (two) months from detection. Within days from receiving the products you can report any defects and non-conformities of the products using this form, following the instructions provided below. After days from receiving the products, this form can no longer be used, but you can nevertheless report the defect and/or non-conformity detected within the aforementioned deadline of 2 (two) months from detection, sending an email to our Customer Care Service at customercare@bikkembergs.com, using the correctly completed RMA form which you can download from the link below {{var pdf_rma_clean}}, following the instructions provided in the same.

On receiving the product using this RMA form, we shall assess the defects and/or nonconformity you reported and, having carried out quality control tests in order to assess whether the product does not in fact conform, shall respond by email to the address you provided when registering with the site or placing the order. If a defect or nonconformity is detected, you are entitled to have the product repaired or replaced if specifically requested; if such remedies are not feasible or excessively expensive, and in all other cases foreseen by the law, you shall receive a refund for the price you paid, using the same payment method used during the initial transaction.

* In the case of returned products for which a defect and/or nonconformity has been detected within the above terms and conditions, we shall pay the shipping costs incurred to return the product and, in the case of a repair or replacement, to return the repaired or replacement product. For further details and information please refer to the general conditions of sale you accepted the moment you purchased the product(s) from the {{var store_url}} website ** Please be reminded that you are entitled to exercise your right of withdrawal and report any defects or nonconformities and return the relative products using the above described procedure, but also following the instructions provided in the General Conditions of Sale you accepted the moment you effected your purchase on our website, a copy of which is attached to the order confirmation email for your further information.

RMA Number

{{var order_paguro_rma_id}}

Customer

{{var order.getCustomerFirstname()}} {{var order.getCustomerLastname()}}

Order Date

{{var order_created_at}}

Order Number

{{var order_ax_order_id}}

Tracking Code

{{var tracking_code}}

RMA Form

Form to be inserted in the returned materials packaging
Remove this label and stick it on the returned materials packaging
{{var shipment_label_html}}