Contact Us

Our Customer Service is available from Monday to Friday from 9:00 am to 1:00 pm and from 2:00 pm to 6:00 pm (CET), excluding public holidays.

Please contact us by filling out the form below or by phone on +39 049 8594000.

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PRIVACY POLICY

This page provides information relevant to the processing of users' personal data (hereinafter the "User" or "Concerned Person") who use the contact form accessible by telematic means from the address bikkembergs.com (hereinafter also just the "Website"). The processing is carried out by DIANA E-COMMERCE CORPORATION SRL and LEVITAS SPA as independent data controllers. This is an information notice pursuant to Regulation (EU) 2016/679 (hereinafter the "Regulation").

CONTENTS

1.DATA OWNER

DIANA E-COMMERCE CORPORATION SRL, with offices in Torreglia (Padua) at 137/139 Via San Daniele, zip code 35038, VAT No. 05097740285, e-mail privacy@dianacorp.com (hereinafter “Diana”), is the collector of personal data relevant to all requests involving the sales of products offered on the Website (hereinafter the “Products”) such as the sales conditions, withdrawal methods and after sale assistance.
LEVITAS SPA with registered office at Via Stendhal 36, 20144 - Milan, V.A.T. No. 01884450444, e-mail privacy@bikkembergs.com (hereinafter “LEVITAS”or “Owner”) is the collector of personal data relevant to all requests sent by the contact form, for example inquiries about new collections, etc.
If the information refers to one of the two owners only, the website’s user will see the reference to one owner of data processing only

2.PERSON IN CHARGE OF THE PERSONAL DATA PROTECTION (DPO)

Diana has appointed a data protection officer (DPO) who a concerned person can contact by writing to privacy@dianacorp.com.

3.CATEGORIES OF PROCESSED PERSONAL DATA

The personal data processed by LEVITAS and Diana is voluntarily provided by the User or collected by the website when the contact form is sent. This data includes personal details, contact data, data relevant to purchases, browsing and bank data.

4.PURPOSES, LEGAL BASES AND PRESERVATION PERIOD

Your personal data will be processed by LEVITAS and Diana, as independent owners of the processing, according to the subjects of the request:

# PURPOSE LEGAL BASE PRESERVATION PERIOD
A For managing and checking the requests sent by the contact form and the relevant law obligations for civil and fiscal subjects as well as for depending or enforcing a right and/or for preventing and proving frauds or other crimes. Execution of an agreement of which the concerned person is a party or the execution of pre-contractual measures upon request of the concerned person.


Law obligations.
Legitimate interest of LEVITAS and Diana.
For a period of 3 months from the reception of the User’s request; in any case the law states that the User’s data can’t be stored for more than 10 years.
In any case, the data collected by the website can be stored by LEVITAS and Diana, for longer periods, but within the terms allowed by the law in force, if there is the legitimate interest of LEVITAS and Diana to defend or enforce a right and/or to prevent and prove frauds or other crimes.

5.NATURE OF THE PROVISION OF DATA

The provision of data in the fields marked with an asterisk (*) by the User is not mandatory but it is necessary to meet the specific requests of the User according to the provisions of the Article 4. The failure to provide the data marked with an asterisk will make it impossible for the User to obtain a confirmation of their requests. On the other hand, the provision of data in the fields not marked with an asterisk, although it may be useful to facilitate relations with LEVITAS and Diana, is optional and not providing it does not affect the possibility for the User to obtain a response.

6.CATEGORIES OF RECIPIENTS OF PERSONAL DATA AND DISTRIBUTION OF DATA

No personal details collected from the Website are diffused.
In order to achieve the purposes that the personal data is collected for, LEVITAS and Diana can appoint other responsible parties for processing the personal data such as the following:

  • IT service providers, i.e. direct marketing, internet service and cloud computing,
  • subjects that are in charge of the warehouse logistics, as well as promotion, sale and delivery of the products and services of LEVITAS and Diana,
  • customer care,
  • companies and other subjects that provide customers with legal, fiscal, accountancy, financial, technical-organization, data processing and communication services;
  • subjects that provide bank services, i.e. financial, insurance and credit recovery services;
  • controlled companies and subsidiaries;
  • public authorities and supervising bodies;
  • third party companies involved in operations of merging, acquisition or sale of the company or a branch of the company.
The updated list of the Data Processors of personal data is available by a specific request to LEVITAS and Diana through the methods indicated in the following paragraph 9 "Rights of the concerned person".
Personal details can be also known by people authorized by LEVITAS and Diana such as the staff in charge of the execution of orders, the administrative staff, the customer care offices, the marketing and IT departments and other persons in charge of the supply of the services of the Website and the technical and commercial personnel.

7.INDIVIDUALS UNDER 18 YEARS OLD

This Website is to be used by people older than 18 years old. Therefore, requests from people under 18 will not be considered by LEVITAS and Diana.

8.TRANSFER OF DATA BOTH TO A THIRD COUNTRY AND/OR AN INTERNATIONAL ORGANIZATION

Your personal data may be transferred, for the purposes for which it is collected, to China which is a country not belonging to the European Union.
The transfer of personal data to subjects located in the China will take place exclusively in accordance with the agreement between LEVITAS and the non-EU recipient and in accordance with the standard contractual clauses adopted or approved by the European Commission (art. 46, paragraph II, letters C and D of the Regulation).
To obtain a copy of this data, please contact LEVITAS, as given in the following paragraph "Rights of the concerned person".

9.RIGHTS OF THE CONCERNED PERSON

With reference to the provided data, the User, being the person to whom the personal data refers, has the right at any time to ask the Owner for the following:

  • the confirmation that personal data is being processed and, in this case, to access his/her personal data and obtain a copy of it (see Article 15 of the Regulation);
  • the correction of inaccurate personal data, as well as the integration of it, provided that the purposes of the processing are met (see Article 16 of the Regulation);
  • the cancellation of personal data in accordance with the cases given in art. 17 of the Regulation;
  • the limitation of data processing in the cases given in art. 18 of the Regulation;
  • to prevent the processing of personal data (see Article 21 of the Regulation);
  • data portability (see Article 20 of the Regulation);
  • public authorities and supervising bodies;
  • if the User has expressly authorized the processing of his/her personal data for one or more specific purposes (see Article 6, paragraph 1, letter A of the Regulation), to revoke his/her consent without affecting the legality of the processing based on the authorization given before the revocation.
To exercise these rights, for all requests relevant to the sale of products offered in the website, the concerned person shall contact Diana
  • by mail: Torreglia (PD) via San Daniele no. 137/139, zip code 35038, or
  • By e-mail: privacy@dianacorp.com
and for all other requests the concerned person shall contact LEVITAS:
  • By mail: Via Stendhal 36, 20144 - Milan, Italy, or
  • by e-mail: privacy@bikkembergs.com.
Finally, the interested person has the right to claim to the Guarantor Authority for the protection of personal data as the Guarantor is the control authority of the established procedures.