How to place an order in time for Christmas

Do your purchase by:

• 15th December 2020 at 12:00 pm (CET) with standard shipping for EU countries 
• 20th December 2020 at 12:00 pm (CET) with express shipping for EU countries
• 16th December 2020 at 12:00 pm (CET) with express shipping for Extra EU countries

to receive your present by 24th December 2020.

The deadline is valid both for standard and express shipments, in the event that your destination is included in different service levels.
Check your address book: make sure that all addresses are updated and entered in the correct format and that the phone number is also provided.
If it is needed, modify the address, keeping in mind that the most frequent mistakes concern the following:

• name of the road either incorrect or missing;
• missing or incorrect zip code;
• missing or incorrect house number or digital code; 
• addressee's name is missing or incorrect on the doorbell;
• Please remember that we do not ship to PO boxes.

Extension of return period

We have extended the return period for the Christmas holidays:
All orders placed between 16th Novembre and 2nd January can be returned until 30 days from delivery shipping